The AIR21 Online Booking facility is protected from external and internal threats through its network security devices and payment gateway provider.

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Any change in profile details may be done through the User Profile tab.

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Yes, you may create a different account provided that a different email address will be used.

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All AIR21 Online Booking transaction history will be present in the AIR21 Online Booking archive for six months.

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The AIR21 Online Booking facility only picks up in direct-served areas such as:

• Baguio
• Bataan
• Cavite
• Cebu
• Laguna
• NCR
• Pampanga
• Rizal
 

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Items that weigh 25 kilograms or less are allowed to be picked up through the transaction made in the AIR21 Online Booking facility.

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Yes, Please see the items below:

1. Explosive of any kind (liquid, solid, or gas).
2. Any article or substance, as presented for transport, which is liable to produce a dangerous evolution of heat or gas under the conditions normally encountered in air transport.
3. Flammable solids and organic peroxides having, as tested, explosive properties, which are packed in such a way that the classification procedure would require the use of an explosives label as an subsidiary risk label.
4. Lottery tickets.
5. Money (Coins, Currency, Paper Money and Negotiable Instruments equivalent to cash such as endorsed stocks, bonds, and cash letters).
6. Wet or dry ice.
7. Any shipment whose carriage is prohibited by Philippine law, statue, or regulations. These could be fake bags, fake shirts, pirated CDs.
8. Live animals and plants.
Sources:
a. http://philippines.shipping-international.com/customs/
b. http://customs.gov.ph/faqs/prohibited-restricted-importations/


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The AIR21 Online Booking facility only accepts shipments less than 25 kilograms. Any other shipments for pick-up that weigh more than 25 kilograms and require special handling must be coordinated through the AIR21 Customer Service Hotline at (02) 854 2100.

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Fragile shipments need to be crated. For this service, customers are advised to call the AIR21 Customer Service Hotline at (02) 854 2100 for further assistance.

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At the moment, the AIR21 Online Booking system only accepts shipments that use the AIR21 standard packaging such as SuLight (Extra Small, Small, Large) and Hebigat (5kg, 10kg, 20kg).

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AIR21 picks up from Mondays to Fridays, excluding holidays unless booked ahead. Cut-off for same-day pick-up is 2:00 PM. All received pick-up request beyond 2:00 PM will be picked up the following business day.

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Yes, AIR21 will pick-up on a holiday if booked ahead

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Yes. AIR21 will follow the shipper's indicated time that the shipment is ready for pick-up, up to 6PM within the day.

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Yes, you may do so.

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Yes. The minimum amount required is Php 500. Shippers may book another transaction to complete the Php 500 requirement in case that the first transaction does not reach the minimum amount.

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Yes, you may refund your payment. Please call our Customer Service Hotline at (02) 854 2100 to start the process.

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As of the moment, we only accept credit card payment.

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We only allow credit card payment for pick-up transactions under AIR21 Online Booking. For cash payment, minimum amount is Php 1,000. Please call 854-2100 to book your shipment pick-up. Or you may drop off your shipment in our AIR21 Business Hub nationwide.

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